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  • Where do we ship from?
    Depending on your location, our shipping is fullfilled by a third party member and is done either in Belgium or New Jersey.
  • What data does Jay3lle collect from its customers and how is it used?
    At Jay3lle, we don't really collect data besides the standard cookies and email addresses that you voluntarily provide. This information is used to keep you updated with our latest promotions, events, and new arrivals via our mailing list. Rest assured, we take data protection seriously and do not share your personal information with third parties. Your privacy is important to us, and we strive to use your data responsibly for advertising purposes only. If you have any concerns about your data, feel free to reach out to our customer service team.
  • How can I track the delivery of my order from Jay3lle?
    Once your order has been shipped, we will provide you with a unique shipping number that allows you to track your package through the delivery company's website. This tracking number will give you real-time updates on the current location and expected arrival date of your order. You can easily stay informed about when your much-anticipated Jay3lle purchase will be at your doorstep. At Jay3lle, we believe in providing our customers with a seamless and transparent shopping experience, and being able to track your order is part of that commitment to exceptional service.
  • Can I track my return with Jay3lle and how long does it take for international transfers?
    Currently, you cannot track your return with Jay3lle. Our company operations are based in Sweden, and international transfers might take between 1-4 business days depending on dates. If you have any questions about your order or return, please don't hesitate to contact us for further assistance. Thank you for your understanding.
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